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Quality Policy


Goodwillie & Corcoran - ISO 9001:2000 Registered

We are a quality Assessed BSEN ISO 9001:2000 Registered Company and are able to offer our services with the assurance that we have carefully planned and documented procedures which are constantly and independently monitored.

Incorporated in our quality policy is the following statement:


Quality policy

At Goodwillie and Corcoran, we understand the needs of our clients and are committed to providing the best recovery service available. To enable us to respond effectively, we have developed a policy of "Total Service" and "Total Control"

Total Service is our philosophy of providing what the client needs rather than what is easiest to provide:

  • Partners who are accessible and fully accountable.

  • Full Status information available at all times.

  • Immediate remittance of cleared funds.

  • Regular client contract to ensure good communications.

Total Control means that we provide the service our clients expect from our staff and that it is consistent with professional standards and ethics.

We continually review our operating procedures and are always seeking ways to improved our service still further.

Our training policy ensures that our staff achieve the highest standards in carrying out our policy of providing an efficient and cost-effective service.