We intend to offer the best possible service to Customers.
Believing that a business cannot sustain itself without offering
"something more" than the competition. To achieve excellence in the day to
day running of the business we have implemented a documented quality
system to ensure:
All work will be conducted in a manner that
complies with all current legislation.
All staff are fully trained to ensure the service we
provide meets Customer and legislative requirements.
We will compete by maintaining a high level of
friendly communication with Customers and employees, to ensure that both
recognise they are getting "something more".
We will endeavour to treat Customers and employees in
the same manner.
Our Customers opinion of our service will be
monitored and improvements made as necessary.
We will track and analyse our success levels and
will thereby evidence a cycle of continuous review and planned
Our levels of documentation will be sustained to
minimum standards for all to see. It is our aim to sustain
registration to the current version of IS09001.
We have measurable objectives, which are defined,
reviewed and updated at management review meetings.
This approach will enable us to meet our objectives which
"To provide each Customer with a first class service
which meets or exceeds their expectations and to deliver this service on
time, every time".
We are also mindful of the effect of our
services on the Environment and are committed to the following:
To continually review our environmental effects and
wherever possible minimise energy usage, and waste reporting the results
to the Partners.
We will endeavour to use local suppliers, support
fair trade and where practical environmentally friendly products.